You’re always free to deal with another agent, and we’re too professional for bad-mouthing. However, most agents will specialise in an area or a demographic (market) that they’re familiar and experienced with. There are some areas where we pass work onto other agents who have greater expertise than us. We specialise in visas from the Philippines, because we have a wealth of experience with Filipino culture (my wife is Filipina, and I’ve had over a decade of association with the country and people). We have an office here. We live here. And we know the cultural and bureaucratic peculiarities. I tend to talk to the Australian party in a visa application, and Mila deals with the Filipinos. It’s a good combination, and it works well. Please read this BLOG post.